RETURN & REFUND POLICY
At Velora, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, please review our return and refund policy below.
01
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is damaged or defective.
- You received the wrong product.
- The item is unused and in its original packaging.
Products that are used, damaged by the customer, or missing original packaging are not eligible for return.
02
Non-Returnable Items
The following items cannot be returned:
- Clearance or sale items
- Gift cards
- Personalized or customized products
- Items damaged after delivery due to misuse
03
Refund Process
Once your returned item is received and inspected:
- You will receive a confirmation email.
- If approved, your refund will be processed within 5–7 business days.
- The refund will be credited to your original payment method.
04
Exchange Policy
We only replace products that are defective, damaged, or incorrectly delivered.
05
Return Shipping
- If the return is due to our mistake (wrong or damaged product), return shipping charges will be covered by Velora.
- For other eligible returns, return shipping charges may be borne by the customer.
06
How to Request a Return
To request a return, please contact us with:
- Order Number
- Product Images (if damaged)
- Reason for Return
Our support team will guide you through the return process.
07
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Emailsupport@velora.com
Working HoursMonday - Saturday | 10:00 AM - 6:00 PM
Phone+91 12345 67890