Shipping Policy
Fast & Reliable Delivery
At Velora, we are committed to delivering your home décor products safely and on time. Please read our shipping policy below.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed on Sundays or public holidays.
- Once your order is shipped, you will receive a confirmation email or SMS with tracking details.
Shipping Time
Estimated delivery time:
- Metro Cities: 3–5 Business Days
- Other Cities & Towns: 5–8 Business Days
- Remote Areas: 7–10 Business Days
Delivery times may vary due to weather conditions, courier delays, or public holidays.
Shipping Charges
- Free Shipping on eligible orders.
- Any applicable shipping charges will be displayed during checkout before payment.
Order Tracking
After your order has been shipped, you will receive a tracking number via email or SMS. You can track your order anytime using the tracking details provided.
Delayed or Lost Shipments
While we work with trusted courier partners, delivery delays may occasionally occur due to unforeseen circumstances. If your order has not arrived within the estimated delivery time, please contact our support team.
Incorrect Shipping Address
Please ensure your shipping address and contact number are correct before placing your order. Velora is not responsible for delays or failed deliveries caused by incorrect address information.
Damaged Package
If your package arrives damaged, please take clear photos before opening it and contact us within 24 hours of delivery. Our team will review the issue and assist you as quickly as possible.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
Email: support@velora.in
Phone: +91 98765 43210